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Return Policy

Return Policy

Eligibility

To be eligible for a return, your return request must be made within 30 days of original purchase and the user’s “time in content” must not exceed 10 total hours. Please refer to our full return policy.

Shipping & Delivery
Credentials required for accessing the online content will be sent to the email provided within 24 hours of purchase. As required, all related materials and/or other supporting materials will be shipped out via FedEx, USPS or UPS within 2 business days of purchase. Purchasers will be provided tracking information as soon our systems are updated so that they can ensure timely delivery.

Drops/Returns
If 30 days have gone by since your purchase and you have accessed or completed your program/exam, we cannot offer you a refund or exchange on your program or exam purchase nor any materials associated with the product. To be eligible for a return, your drop/return request must be made within 30 days of original purchase and the time you have made use of the course/exam content or “time in content” must not exceed 10 total hours.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift Cards
  • Downloadable software programs
    • To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. See below for returning merchandise. There are certain situations where only partial refunds are granted: (if applicable)

      • Book with obvious signs of use
      • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
        • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

          Refunds (if applicable)
          Once we receive notice that you would like to drop the course, we will send you an email to notify you that we have received your request and then review your program details to determine eligibility. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Contact Us


Global cooperation with higher education, associations, government, and industry provides an ecosystem designed to scale knowledge, verified talent, and ultimately innovation. We are open for training, partnership, free industry event hosting, and your questions.

Support

9 AM to 5 PM EST, Monday – Friday
415-301-4000

Administrative Support
admin-help@theblockchainacademy.com

Learner Support
learner-support@theblockchainacademy.com

Sales and Partnership

415-301-4000

For program questions, group enrollment, or custom programs please contact:
sales@theblockchainacademy.com

Education, association, and workforce partnerships
partnership@theblockchainacademy.com