Eligibility
To be eligible for a return, your return request must be made within 30 days of original purchase and the user’s “time in content” must not exceed 10 total hours. Please refer to our full return policy.
Shipping & Delivery
Credentials required for accessing the online content will be sent to the email provided within 24 hours of purchase. As required, all related materials and/or other supporting materials will be shipped out via FedEx, USPS or UPS within 2 business days of purchase. Purchasers will be provided tracking information as soon our systems are updated so that they can ensure timely delivery.
Drops/Returns
If 30 days have gone by since your purchase and you have accessed or completed your program/exam, we cannot offer you a refund or exchange on your program or exam purchase nor any materials associated with the product. To be eligible for a return, your drop/return request must be made within 30 days of original purchase and the time you have made use of the course/exam content or “time in content” must not exceed 10 total hours.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: